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Level 1

For trading-related queries, please contact our customer service at helpdesk@sbicapsec.com for demat account-related queries, you can contact us at dp.grievance@sbicapsec.com

For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.

  • Client Code/ Demat account no.
  • Mobile number
  • Complaint description

 

Level 2

If you do not receive any satisfactory response at Level 1 within two working days, you may write to us at complaints@sbicapsec.com mentioning the case ID of the previous interaction in the subject.

For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.

  • Client Code/ Demat account no.
  • Mobile number
  • Complaint description

 

Level 3

If your complaint has not been satisfactorily redressed at Level 2 within two working days, you may write to us at escalations@sbicapsec.com mentioning the case ID of the previous interaction in the subject.

For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.

  • Client Code/ Demat account no.
  • Mobile number
  • Complaint description

 

Level 4

If you fail to receive a satisfactory response at Level 3 within five working days, you may approach our Chief Business Officer at cbodesk@sbicapsec.com mentioning the case ID of the previous interaction in the subject.

For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.

  • Client Code/ Demat account no.
  • Mobile number
  • Complaint description