Level 1
For trading-related queries, please contact our customer service at helpdesk@sbicapsec.com for demat account-related queries, you can contact us at dp.grievance@sbicapsec.com
For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.
- Client Code/ Demat account no.
- Mobile number
- Complaint description
Level 2
If you do not receive any satisfactory response at Level 1 within two working days, you may write to us at complaints@sbicapsec.com mentioning the case ID of the previous interaction in the subject.
For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.
- Client Code/ Demat account no.
- Mobile number
- Complaint description
Level 3
If your complaint has not been satisfactorily redressed at Level 2 within two working days, you may write to us at escalations@sbicapsec.com mentioning the case ID of the previous interaction in the subject.
For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.
- Client Code/ Demat account no.
- Mobile number
- Complaint description
Level 4
If you fail to receive a satisfactory response at Level 3 within five working days, you may approach our Chief Business Officer at cbodesk@sbicapsec.com mentioning the case ID of the previous interaction in the subject.
For security purposes, please send the mail from your registered e-mail id and also mention the basic information listed below for quick assistance.
- Client Code/ Demat account no.
- Mobile number
- Complaint description