FAQS

TOP FAQ's

I have given request for new Login password/One Time Password (OTP) but still it is not received by me?
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A Login Password/One-time password (OTP) is sent to your registered Email address & Mobile number.

In case, if you have not received the login password / OTP in your Email ”Inbox”, we request you to check the Password/OTP  in “Spam & Junk Folder" of your email account.

If you are still unable to receive OTP on your mobile number or email id you can contact us on 022 6854 5555 or helpdesk@sbicapsec.com.

Please note: For receiving the Login password / OTP, it is important that your email address & mobile number is updated with us. We request you to follow simple steps to update your email address &mobile number.

How do I Lien/Transfer Funds to my account ?
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  • Kindly follow below mentioned steps for lien marking of funds/ fund transfer to your trading account.
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  • Please login to your trading account, click on home tab, select Limits
  • Select Limits > Manage
  • SBI bank & your Bank Account Number will be pre-populated in the Account Number option. Enter the amount that you wish to Lien mark.
  • You will be redirected to your linked bank website. Put in your password and Click on Submit.
  • Please click on Confirm Option after verifying the details of your transaction.
  • The window will show “Your Funds are successfully marked as Lien for Trading”.

Note: You can follow the below mentioned path to view demos for the Lien mark of funds. 

Home Page > Education > Demo

You can check the Lien amount under Home tab > Under Limits option. Here you can view the details of the lien amount marked by you.

How do I log onto my Trading account? What is my password?
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  • Click on the” Trade Login” tab.
  • Enter your Client code, Password & Pan Card Number.
  • Click on “Sign In”. You will be directed to post login page of our website.
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  • Please ensure that you are submitting appropriate Client code, Password & Pan card at the time of account login. In case you are unable to Log into the account or have forgotten the password, you can generate a new password by clicking on "Forgot password" or "Get New Password". Click on the same and follow the further guidance thereon:

Fill in your Username (which is same as your Client Code)

Fill in your PAN Number

OTP will be generated and sent to you on your registered mobile number and e-mail id

Put in the OTP number

  • Click on Verify OTP
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  • Put in your new password and confirm the same.
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  • Click on Change Password.
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  • You can now log in with your changed password.
How to view your ledger balance?
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  • Click Trade Login
  • Enter your trading username and password
  • Click on "Home" tab on the left-hand side screen
  • Go to "Back Office"
  • Click on "Ledger"
  • Select the Financial Year and click Submit to view your ledger details.
Where can I see all my Positions?
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Click on the” Trade Login” tab.

To know the status of all open positions in the market, go to Home Screen.

  • Select Position option and you can view all open positions under this option.

Note: Order/Trade status & Position can also be viewed on our SBISMART mobile trading application.

Where can I see my Order status?
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Click on the” Trade Login” tab.

  • To know the status of all orders in the market, go to Home Screen.
  • Select the Order Book option and you can view all the orders under this option.

Note: Order/Trade status & Position can also be viewed on our SBISMART mobile trading application.

Where can I see my Traded Orders
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Click on the” Trade Login” tab

  • To know the details of all executed orders, Go to Home Screen.
  • Select option: Trade Book, You can view all executed orders under these option.

Note: Order/Trade status & Position can also viewed on our SBI SMART mobile trading application

I have not received Initial password. Please help.
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Once the account is opened, an Initial password is sent to your registered email address.

In case you haven’t received the Initial password, you can generate your password by clicking on "Forgot password" or "Get New Password". Click on the same and follow the further guidance thereon:

  • Fill in your Username (which is same as your Client Code)
  • Fill in your PAN Number
  • OTP will be generated and sent to you on your mobile number and e-mail id
  • Put in the 5 digit OTP
  • Click on Verify OTP
  • Put in your new password and confirm the same
  • Click on Change Password. You can now login with your changed password.

After clicking on “Forgot password“ or “Get New Password” if you are getting an error “Your account is not enabled for this option", contact Customer Care on 022-68545555 or write to us at helpdesk@sbicapsec.com.

Why do I get an SMS and Email regarding funds and securities from the exchanges every month?
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These monthly SMS, emails from NSE, BSE, and MCX with details of funds and securities, are part of SEBI's new initiative for enhanced supervision. It reflects the balance of funds and securities lying with the broker (in broker’s beneficiary account) on behalf of the clients and does not reflect the balance of securities lying in client’s demat accounts. You may refer to the circular from SEBI on 'Enhanced Supervision of Stock Brokers and Depository Participants’.To view your actual position of holdings and funds, kindly refer to your demat holding and trading ledger. 

What is my User ID/ User Name or Trading Client ID to log in to my account?
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Please go to 'forgot client code' option on our website or mobile application and follow the below-mentioned path:

Enter Registered email ID > Enter Pan Card Number > your login ID will reflect on the screen and an email will be sent on your email id.

My account is blocked, how do I unblock it?
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Your account gets locked after 3 incorrect password attempts.
If your account is locked on the website, it will automatically get unblocked after five minutes. Please reset your password through 'forgot password' option.
If your account gets locked on the mobile application, please click on 'unblock account' and follow the below-mentioned process.
Enter your client code > PAN Card number > Enter OTP sent on your registered mobile number and email id > your account will be unblocked.

I forgot my trading account password, how do I reset it?
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To reset password, kindly visit our website or mobile application and click on 'forgot password' option and follow the below-mentioned process.

Enter Your Client Code > PAN Card number > OTP is sent on your mobile number and email id > Enter and confirm your new password > Click on change password.

Password policy: 
It should have a minimum of 8 characters and a maximum of 1 characters.
It must include at least 1 number, 1 alphabet and 1 special character such as ! @ # $ % ^ & * ().
 

I forgot my trading account password, how do I reset it?
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To reset password, kindly visit our website or mobile application and click on 'forgot password' option and follow the below-mentioned process.

Enter Your Client Code > PAN Card number > OTP is sent on your mobile number and email id > Enter and confirm your new password > Click on change password.

Password policy: 
It should have a minimum of 8 characters and a maximum of 1 characters.
It must include at least 1 number, 1 alphabet and 1 special character such as ! @ # $ % ^ & * ().

What is my Demat account number?
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To check your demat account number on: 

Website: Login and go to customer Service > Back office > Client Profile > Demat Details
Mobile App: Login and go to more > Click on your name > Demat Details

How do I change/update my email id or mobile number?
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Log in to website > Go to Customer Service > Update mobile number/email ID > Select option > Mention existing and new details > OTP will be sent to your registered email id > Confirm.

After the online request is submitted, it will be implemented within two working days in your trading and demat account.

How can I check my account details online?
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Website: Login and go to customer Service > Back office > Client Profile
Mobile App: Login and go to more > Click on your name

Given below are the list of details you can check online.
1. Personal details
2.Active segment
3. Brokerage plan
4. Contact details
5. Correspondence Address
6. Bank details
7. Demat details

I have sold the shares, when will the amount be transferred/credited to my saving account?
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Payout of funds depends on fund payout in your account. Your payout rule can be viewed under client profile. 

Release due credit: Your sales proceeds will be credited in your bank account after trading + 2 working days. 

Running account: Payout is given to you on a quarterly basis. If you wish to withdraw sales proceeds, kindly place withdrawal request after trading +2 working days through 'Manage Funds'.

How do I apply for Sovereign Gold Bonds?
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Log in www.sbismart.com > Trade > Order Entry > Go to NCD > Select Current issue > Select Transact > Gold> Select Issue and Category > Enter Quantity > Click on T&C and Accept > Click on submit.
You can also check the below-mentioned link for placing NCD/BOND order.
https://youtu.be/dqVxpcYqK2c

Issue start - July 06,2020
Issue Close - July 10,2020
Issue price for online mode - Rs. 4,802 per gram.
Issue price for Offline mode - Rs. 4,852 per gram.


Please note: This process is for placing an order in the primary market. For the secondary market, you can either contact your relationship manager or place the order from the SBISMART Money application.

Why am I unable to view my SGB (Sovereign Gold Bonds) in my portfolio?
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SGB units will not reflect in the portfolio if purchased from the primary market. Kindly check your demat holdings to view the current holdings in your account.

How do I apply for Arvind Fashion rights issue?
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You can submit the physical application to your nearest collecting bank. For a list of collection banks, please refer the application form.
You can also submit an online application through the R-WAP application, which can be accessed through the below-mentioned link. The application can be submitted to the collection bank branch (list available on page 2 of common application form (CAF)). 
The link belongs to Link Intime (registrar to the issue) 
https://linkintime.co.in/RightIssues/index.html
You can also download CAF from the website of the Registrar (www.linkintime.co.in) if you have not received it. You can contact the registrar by email <afl.rights@linkintime.co.in> or phone <022-4918 6200>

Details of Arvind Fashion rights issue
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Issue open date: - 29th June, 2020
Issue close date: - 17th July, 2020
Record date: - 18th March, 2020
Ratio: 16 shares for every 47 fully paid up shares held on record date (i.e. 16:47) 
Last date for on market renunciation: - 13th July, 2020
Last date for off market renunciation: - 16th July, 2020

How do I withdraw my application for Arvind rights issue?
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An investor who has applied for the issue may withdraw his/her application at any time during the issue period by approaching the SCSB where the CAF has been submitted or sending withdrawal request by email to afl.rights@linkintime.co.in if the application was made through R-WAP facility. However, the application, whether made through ASBA facility or R-WAP facility, cannot be withdrawn after the issue closing date.

How do I renounce my rights entitlement shares?
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Rights entitlement refers to those shares that are credited in your demat account before the issue opening date so that you can renounce them on market as well as off market, if you do not wish to apply for the rights issue.

To renounce these shares on market, please follow the process shown below:
Login > Trade > Order Entry > Sell > Scrip Code > Qty > Price.
Please note that you can renounce these shares on market latest by July 13, 2020. After that date, you will not be able to do it online.

Why do I get an SMS and email regarding funds and securities from the exchanges every month?
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It reflects the balance of funds and securities lying with the broker (in the broker’s beneficiary account) on behalf of the clients and does not reflect the balance of securities lying in the client’s demat accounts. These monthly SMS, emails from NSE and BSE with details of funds and securities, are part of SEBI's new initiative for enhanced supervision. You may refer to the circular from SEBI on 'Enhanced Supervision of Stock Brokers and Depository Participants’.

Kindly refer your demat holding and ledger for your demat holdings and funds position.

Where can I view a demo of the website and mobile application?
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Kindly visit our demo section on the website at https://www.sbismart.com/education/demo
You may also refer our You Tube videos http://www.youtube.com/channel/UCpAG_iCjKJ8BK8YHgn9cxCQ

How can I change my address?
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To update the address in your demat and trading account, please download the " Contact details and Address modification form - Online" from our "Downloads" segment. Along with the duly filled and signed form, the following documents are required:

1. Self-Attested Id proof

2. Self-attested valid address proof.

Please send these documents to helpdesk@sbicapsec.com so that we can initiate the address update process. Thank you.

How do I change my bank account/add a new bank account to my trading account?
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To add a new bank account to your trading account, you need to follow the process detailed below. Fill and Sign the "Change in designated Bank account" from the "Downloads" segment . Attach a cancelled cheque of the bank account that you wish to add to your trading account. The cheque needs to be personalized, i.e., your name should be pre-printed on the cheque. You may send us the scanned copy of duly filled and signed form. If a personalized cheque is not available, you can send us the latest bank statement or a copy of your passbook so that we can initiate verification of your scanned documents.

My order has been rejected. Why did that happen?
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To understand why your order may have been rejected, please check the below-mentioned link: https://www.sbismart.com/faq/can-ssl-provide-reasons-which-order-has-been-rejected

What is the meaning of Limit balance?
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Limit comprises three balances, i.e., Lien, Ledger, and Collateral Balance. Lien: This is a balance that shows the amount blocked by you in your bank account for trading purposes. Ledger: The Ledger balance shows the balance available in your ledger report after setting off the trade amount, i.e., after setting off the outstanding dues against the available balance, the total balance shown is your ledger balance. If this balance is positive then it means that you will receive that amount in your bank account; if it is negative, you are liable to pay that amount to us. Collateral balance: Collateral balance is a service that is provided against your demat holdings. This is a notional valuation of your demat holdings and you can utilize these funds to place trade orders. However, you need to make the payment to us by T+ 6 working days (T being trade date), failing which your position will be liquidated and you will also be charged delay payment charges from T+1 day.

What is demat AMC (annual maintenance charges)?
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Demat AMC refers to the maintenance charge that is levied by us to keep your demat account active. The charge is Rs. 500 + GST.

I have sold the shares, when will the amount be transferred/credited to my savings account?
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Payout of funds depends on the fund payout rule in your account. Your payout rule can be viewed under client profile.
 
Release due credit: Your sales proceeds will be credited in your bank account after trading + 2 working days.
 
Running account: Payout is given to you on a quarterly basis. If you wish to withdraw the sales proceeds, kindly place a withdrawal request after trading +2 working days.
 

I have received an SMS stating that your stock broker has reported fund and securities balance as 0. What does this mean?
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We would like to inform you that the message has been sent by the exchange for information purposes. It reflects the balance of funds and securities lying with the broker (in the broker’s beneficiary account) on behalf of the clients and does not reflect the balance of securities lying in the clients’ demat accounts. These monthly SMS and emails from NSE and BSE, with details of funds and securities, are part of SEBI's new initiative for enhanced supervision. You may refer to the circular from SEBI on 'Enhanced Supervision of Stock Brokers and Depository Participants’.

How do I purchase SGB bonds in the secondary market?
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You can purchase SGB bonds from the market by logging in to your SBISMART Money mobile application or through the SBISMART Express terminal. After you log in to SBISMART Money mobile application, click on Equity > Search > Enter scrip code of SGB bonds > Place Order. 

How do I invest in Sovereign Gold Bond Scheme - Series V?
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We would like to inform that SGB series V will be open for application on Aug 3, 2020, and will be live till Aug 7, 2020. The bonds will be restricted for sale to resident individuals, HUFs, Trusts, Universities and Charitable Institutions. The tenor of the bond is 8 years, with an exit option after the 5th year that can be exercised on the interest payment dates. Investors will be compensated at a fixed rate of 2.50% per annum payable semi-annually on the nominal value, i.e., the issue price. The bonds will be tradable on stock exchanges within a fortnight of the issuance on a date as notified by the RBI
Minimum Bid Quantity is 1 gram and maximum quantity is 4 kg for individual, 4 kg for HUF and 20 kg for trusts and similar entities per fiscal (April-March) notified by the government from time to time. 
You can participate in the issue by following the below-mentioned path:
sbismart.com >> Login >> Order entry >> NCD >> Transact >> Gold.
OR
sbismart.com >> Login >> Customer service >> Backoffice >> NCD >> Transact >> SGB.
 

I have not received dividend for my shares. Why?
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We would like to inform that the dividend is credited directly to your bank account by the Registrar and Share transfer Agent (RTA). We request you to check your bank statement for the credit entry of the dividend. If the dividend is not credited to your bank account, you may contact the RTA of the company. Details of the RTA are available on the website of NSE and BSE India.

My account is suspended for KRA KYC. How do I update the same?
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We would like to inform you that to update the KRA KYC for your PAN card please download the "KRA Registration Form - Individual" from the download option on our website. Along with the duly filled and signed form please attach the self-attested PAN card copy and valid address proof. Please note that you have to cross-sign across the photograph.

How do I update my KRA KYC record?
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We would like to inform you that to update the KRA KYC for your PAN card please download the "KRA Registration Form - Individual" from the download option on our website. Along with the duly filled and signed form please attach the self-attested PAN card copy and valid address proof. Please note that you have to cross-sign across the photograph.

How do I apply for the rights issue of Mahindra and Mahindra Financial Services Ltd?
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We refer to your queries for Mahindra and Mahindra Financial Services rights issue.
 
The said rights issue will be available for subscription on www.onlinesbi.com for SBI Bank account holders.
 
To apply online, you need to follow the steps mentioned below.
 
•         Login to www.onlinesbi.com
•         Go to e-Services menu
•         Go to Demat Services and ASBA Services Option
•         Click on Rights issue and follow the instruction mentioned therein

 
Demo video link for ASBA process:- https://youtu.be/io-7NqsgSKE
 
Please keep your DP ID, Client ID (where M & M Financial Services’ shares were held by you as on record date) and PAN details handy while applying.
 
The said issue will not be available on www.sbismart.com.
 
Alternatively, you can submit the physical application to branches of the collecting bank (refer to the application for a list of collecting banks).
 
You may also submit an online application through the R WAP application that can be accessed at https://rights.kfintech.com/mahindra/
 
Please note that multiple applications using the same DP ID, client ID, and PAN are liable to be rejected. Hence, you are requested to apply using any one of the aforesaid options.
 

How can I withdraw my application for the rights issue of Mahindra and Mahindra Financial Services Ltd?
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Investors who have applied in this issue may withdraw their application at any time during the issue period by approaching the SCSB where the application has been submitted or sending an email withdrawal request to mahindra.rights@kfintech.com if the application has been submitted through R-WAP facility. However, no investor, whether applying through ASBA facility or R-WAP facility, may withdraw the application post the Issue Closing Date.

When will I receive the allotment for SOVEREIGN GOLD BOND 2020-21 -SERIES-V?
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Please be noted that as per RBI, allotment would happen on 11/8/2020. The credit of units to DP account will be within one week or so from the date of allotment.

FAQs - Ombudsman under NPS ana APY
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To know more about FAQs - Ombudsman under NPS ana APY please click on below link.

https://app.sbismart.com/pdfstamping/MarketingImages/FAQs - Ombudsman under NPS ana APY.pdf